58% of Americans Trust AI, but Only 46% Understand It

It seems inevitable that AI will become an increasingly prominent factor in the manner in which we live our lives, but the jury is still out on whether or not it will have any kind of a positive impact on the wider world. A recent survey that was conducted by OnePoll on behalf of UserTesting revealed that 86% know the basics about AI, but just 46% have any understanding of what it can accomplish with all things having been considered and taken into account.

In spite of the fact that this is the case, 58% of the people that responded to this survey stated that they trust AI to one extent or another. Unsurprisingly, Gen Z had the highest proportion of AI trust of all with 67%, with Baby Boomers in dead last with just 29% saying that they place any degree of trust in AI whatsoever. Furthermore, 50% of survey respondents claimed that AI is already a part of their day to day lives.

57% have admitted to using AI to aid them in their online shopping experiences, since it can make things more seamless for them than might have been the case otherwise. A total of 73% of people who answered questions presented in this poll stated that the US of AI can improve their shopping when it is done online, with a similar proportion or 73% to be precise saying it saves them time.

With all of that having been said and now out of the way, it is important to note that 66% said that the use of AI makes for a more convenient shopping experience overall. 62% additionally mentioned that it can create more personalized shopping journeys for them to follow through with. Hence, it makes sense that around 79% of all online shoppers have plans to use AI to enable them to locate the best discounts during the upcoming Black Friday season.

One thing that might be a bit of a drawback is the concern for privacy, and oddly enough, Baby Boomers were the least concerned with 66%. As for the most concerned generation, that turned out to be Millennials are the most concerned with 72% claiming that they have qualms about how the widespread use of AI could impact their need for privacy in the long run.

Another interesting factoid that was revealed in this study was that 87% of consumers are willing to hand over their personal information to AI because of the fact that this is the sort of thing that could potentially end up allowing them to save money. This is paradoxical when you consider that a majority of respondents are actually worried about their privacy, but it appears that the prospect of savings is enticing enough to convince them to start sharing their private date.

36% said that they would trust AI to auto-order regularly ordered groceries if it detects when they are running low. 33% also mentioned that they would be eager to let it make reservations on their behalf, with 30% saying that they would allow it to choose their clothing and outfits. This just goes to show that there are several usage cases for AI at least in the world of ecommerce.

Read next: The Growing Adoption Of AI Will Have Drastic Effects On Climate Change, Environmentalists Warn
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