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WhatsApp to Start Handling User Complaints In-App

The most popular way for people to stay in touch with one another these days is through WhatsApp which has now become the biggest instant messaging app in the world. However, several users often complain about how difficult it can be for them to get the support that they need, since the process often involved them having to email WhatsApp and waiting for a really long time before they got the response they were looking for.

As per WABI, WhatsApp rolled out a feature that might have solved this in March of 2021, but this feature disappeared without explanation. The way this feature worked was that it allowed you to send a message directly to WhatsApp from within the app itself. Someone from WhatsApp would then respond to you through a WhatsApp message, and suffice it to say that this was an update that the vast majority of users were really happy about even though it was still in the beta testing phase.

With all of that having been said and now out of the way, it is important to note that this feature went away, but the good news is that WhatsApp is now bringing it back. There may have been some tweaks that they needed to make to it, but either way most users will be glad that such a thing will be possible for them now with all things having been considered and taken into account.

One thing to note about this is that any and all messages that you receive from WhatsApp will be marked with green ticks. That can help you ascertain whether or not a message is coming from WhatsApp or from a malicious actor that is posing as a representative of the company. You should be careful to only discuss things from a WhatsApp account that has a green tick in order to avoid facing any cyber security issues.


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