New Report Reveals: Facebook’s Content Moderation Relies on Highly Inaccurate Methods

Facebook is pretty notorious for its content moderation. Posts that are often very distasteful stay up for long periods of time whereas other rather innocuous posts end up getting taken down without any prior warning, and the people that the post belonged to end up getting warnings as well. Hence, it would come as no surprise to social media users that the documents that are used to judge whether or not content is suitable according to Facebook’s policies are both outdated and highly inaccurate to boot.

A recent report by the New York Times has revealed that Facebook’s content moderators use PowerPoint slides to decide what content ends up getting removed from the platform. Not only is this in and of itself unprofessional and oddly obsolete, the information present on these slides often isn’t all that accurate either. Hence, the decisions that are made are at times unfair, which is something that a number of people would attest to if they have been using Facebook for a significant period of time.
Also Read: The Most Popular Social Media Platforms And Apps Of 2019
What’s more is that the editors often barely get any time at all to see the information that they are being presented with. Hence, many if not most of the decisions they make end up being rather haphazard and as a result many posts that should not have been deleted end up getting deleted.

This report makes it pretty easy to understand why Facebook is so bad at managing the content that is posted to the site. The overworked content managers are not doing a very good job, and after last year’s debacles Facebook needs to become a lot more serious about keeping its users safe and giving them the kind of content curation that they deserve.

Facebook moderators reportedly rely on inaccurate, outdated documents to determine forbidden content
Photo: Omar Marques/SOPA Images/LightRocket via Getty Image

Read Next: How Internet And Social Media Usage Has Changed in the Past Decade (infographic)
Previous Post Next Post