Jun 9, 2014
Caring For Customers In A Noisy Social Media World - infographic
Posted by Irfan Ahmad Digital Information World Author Pakistan author profile Monday, June 09, 2014 customer service , info-graphics , Social-Media
Social media is a noisy place! With over 1.2 billion people on Facebook and over 500 million tweets sent every day, it seems like everything is either being said or done through social media. With all that social noise out there, how can companies decide what really requires a response? And how can they respond as quickly and efficiently as they do for phone and email?
This infographic, from Five9, visualized recent research on companies and how they’re using social media to improve customer service.