Mar 28, 2014
The True Cost of Bad Customer Service - infographic
Posted by Irfan Ahmad Digital Information World Author Pakistan author profile Friday, March 28, 2014 customer service , customerexperience , info-graphics , Social-Media
Did you know that American businesses lose $83 Billion each year due to poor customer experiences.
Customer demand personal and engaging experiences every time they interact with a company. And why should not they? We have all been victims of poor customer service in the past. It puts you off the brand, doesn't it.
According to the ClickSoftware infographic: Almost 64 percent of people say that customer service is more important to them than price of product/service when deciding whether to continue doing business with a company.
This visual delineates which industries are doing customer service right and how social media is influencing the customer service industry.