A GoDaddy customer reported that the company’s checkout system accepted multiple domain renewal payments even after the domain had already reached the maximum registration period allowed by registry rules.
The issue occurred on January 9–10, 2026, while the customer was managing renewals for the domain. According to the customer, the domain’s expiry date had already been extended to April 21, 2035, which appears to align with the commonly enforced 10-year maximum future registration limit.
Image: DIW
Despite this, the customer was able to place additional renewal orders through GoDaddy’s checkout system. These orders were processed successfully, and payments were charged. However, the domain’s expiry date did not extend beyond April 21, 2035.
The customer said that no on-screen warning appeared during checkout to indicate that the maximum renewal limit had been reached. After noticing that the expiry date remained unchanged, the customer contacted GoDaddy’s live support team to seek clarification.
During the support conversation, representatives initially stated that the renewal system was functioning correctly. After further review of the account’s renewal history, support acknowledged that once a domain reaches the maximum allowable term, additional renewal charges should not be accepted.
GoDaddy support later confirmed that at least one of the extra renewal orders had exceeded the allowed registration period and would be eligible for a refund. A case note was created for further review of the customer’s account to check whether other orders placed that day were also affected.
When asked whether customers would be notified about the issue, support representatives said the matter would be escalated to the relevant internal team. However, no specific timeline or communication plan was provided.
Domain registrars typically enforce a maximum 10-year registration limit based on registry policies. Most domain management systems either block further renewals or display a warning message when users attempt to exceed this limit.
The customer’s experience suggests that GoDaddy’s checkout system may allow renewal payments to be processed even when a domain cannot be extended further, without clearly informing the user at the point of purchase.
As of publication, GoDaddy has not issued a public statement regarding the matter. Digital Information World has also contacted the company’s public relations team for clarification. The publication will update the story if a response is received.
Notes: This post was drafted with the assistance of AI tools and reviewed/fact-checked, edited, and published by humans.
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The issue occurred on January 9–10, 2026, while the customer was managing renewals for the domain. According to the customer, the domain’s expiry date had already been extended to April 21, 2035, which appears to align with the commonly enforced 10-year maximum future registration limit.
Despite this, the customer was able to place additional renewal orders through GoDaddy’s checkout system. These orders were processed successfully, and payments were charged. However, the domain’s expiry date did not extend beyond April 21, 2035.
The customer said that no on-screen warning appeared during checkout to indicate that the maximum renewal limit had been reached. After noticing that the expiry date remained unchanged, the customer contacted GoDaddy’s live support team to seek clarification.
During the support conversation, representatives initially stated that the renewal system was functioning correctly. After further review of the account’s renewal history, support acknowledged that once a domain reaches the maximum allowable term, additional renewal charges should not be accepted.
GoDaddy support later confirmed that at least one of the extra renewal orders had exceeded the allowed registration period and would be eligible for a refund. A case note was created for further review of the customer’s account to check whether other orders placed that day were also affected.
When asked whether customers would be notified about the issue, support representatives said the matter would be escalated to the relevant internal team. However, no specific timeline or communication plan was provided.
Domain registrars typically enforce a maximum 10-year registration limit based on registry policies. Most domain management systems either block further renewals or display a warning message when users attempt to exceed this limit.
The customer’s experience suggests that GoDaddy’s checkout system may allow renewal payments to be processed even when a domain cannot be extended further, without clearly informing the user at the point of purchase.
As of publication, GoDaddy has not issued a public statement regarding the matter. Digital Information World has also contacted the company’s public relations team for clarification. The publication will update the story if a response is received.
Notes: This post was drafted with the assistance of AI tools and reviewed/fact-checked, edited, and published by humans.
Read next:
• Why does time go by so fast, and how can we slow it down? (Q&A)
• AI Tools Increasingly Used for Search, But Users Still Verify Results
