Challenges and Solutions in Business Process Automation

What is Business Process Automation Software?

Business Process Automation Software is a technology that can perform certain business functions with minimal to no human involvement. Some of these processes include data analysis, sending emails, scheduling, processing documents, and making decisions. The purpose of this software is to streamline business processes to save time and money.

Using Automation on Faulty Processes

Trying to automate a process that is new, underdeveloped or without already established steps will cause more problems than it will fix. For instance, applying automation to data sorting won’t work if the data doesn’t have specific categories to be sorted into for analysis.

Is automation the answer? Discover the pitfalls and promises of Business Process Automation Software.

Before attempting to automate a process, make sure that the process already has specific steps in place for accomplishing a task, and clearly defined outcomes. Having an end goal in mind will help in analyzing the software over time to make sure that the automation is performing the task as intended.

Applying the Software to Too Many Processes, Too Soon

The main challenge with Business Process Automation Software is that a company doesn’t take time to go through each process and decide which ones can be handled with automation. This can lead to conflicts with employees, leaving them wondering if they will have a job or if it will be replaced by an automated system. Businesses also might bite off more than they can chew at first, choosing to automate everything without really understanding the applications of the software, leading to confusion and frustration.

When making the decision to use automation software in your company, take the time to consider each process that is performed across the company each day. Then, apply the software to whichever tasks need automation the most. It’s a good idea to take it slow by automating one process at a time, and evaluating the effectiveness of the software after a few weeks of use before automating another process.

Thinking in the Short Term Rather than the Long Term

When starting a new project or objective in a business, you might find that outcomes fluctuate over time. This is where scaling becomes important. Any new plan in a business should be outlined to begin with, giving clear goals and clear steps to achieve those goals. Automation software that can grow or change as the project evolves is essential so that goals are not held up by technology limitations.

Cloud platforms are a more flexible type of software that can scale up or down according to a company’s needs. Hyland’s business process automation software includes different types of cloud platforms that are easily scalable.


Automation software can significantly improve a business by allowing employees to focus on more demanding projects and saving time and money. Though there are difficulties to implementing new software, the benefits far outweigh the issues as long as a company takes time to analyze each process and delegate automation to where it is needed most. A methodical approach in which goals are firmly established will help your company ease into automation software and grow in new and unimaginable ways.
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