The Pandemic Greatly Increased IT Knowledge in Companies According to This Report

The global pandemic that is still ongoing created a lot of paradigm shifts, but not all of them have fully come to light yet. The folks over at Vanson Bourne were recently commissioned by ManageEngine to conduct a large scale study that analyzed the role that IT plays and chart a course for its future evolutionary path. It turns out that AI is helping matters greatly here, and many workers who previously worked in non-IT related departments acquired significant IT knowledge during the lockdowns.

Over two thirds of workers (or 76% to be precise) who don’t work in fields related to IT said that their knowledge increased during the pandemic. Remote work played a role in that, but with all of that having been said and now out of the way it is important to note that nearly half of decision makers feel like a lack of training continues to be a significant hurdle.

48% cited that their employees don’t have enough training, and 47% also stated that they lack basic knowledge about technical matters with all things having been considered and taken into account. 52% wanted more technical training for their marketing departments, 45% said the same for finance, and 43% agreed that their sales departments would benefit from such knowledge as well.

All of this seems to suggest that the notion of IT as a separate niche or department is slowly becoming obsolete. As IT and tech continues to become essential in work processes, we might see a trend emerging wherein everyone would have at least some specialized IT knowledge at least when it comes to their field.

That would be quite interesting because it would turn the notion that IT requires skilled and dedicated workers on its head. There would always be a need for an IT department, but we might see this requirement shrinking in the coming decades and it may eventually become a relic of the past. Decentralization is also on the cards, since that can give companies access to a much wider pool of workers than might have been the case otherwise.



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