Social media is a noisy place! With over 1.2 billion people on Facebook and over 500 million tweets sent every day, it seems like everything is either being said or done through social media. With all that social noise out there, how can companies decide what really requires a response? And how can they respond as quickly and efficiently as they do for phone and email?
This infographic, from Five9, visualized recent research on companies and how they’re using social media to improve customer service.