As workplaces increasingly integrate emerging technologies, understanding how people actually employ these tools provides crucial insight into their practical value and evolving role in professional settings.
A Gallup workforce survey conducted in 2025 found that employees who used artificial intelligence (AI) at work reported using it for information-related and idea-generation purposes. Among U.S. employees surveyed in the second quarter of 2025 who said they used AI at least yearly, 42% reported using it to consolidate information, while 41% said they used it to generate ideas. Another 36% reported using AI to support learning new things. Gallup noted that these reported uses did not change meaningfully from its initial measurement in the second quarter of 2024.
When asked about the types of AI tools they used in their role, more than six in ten AI-using employees reported using chatbots or virtual assistants. AI-powered editing and writing tools were the next most commonly reported, followed by AI coding assistants. Use of more specialized tools, including those designed for data science or analytics, was less common overall but more frequently reported by employees who used AI at work more often.
Gallup also reported that in the third quarter of 2025, 45% of U.S. employees said they used AI at work at least a few times a year, while daily use remained limited to about 10% of the workforce.
When tools make it easier to learn, solve problems, or work more effectively, they earn their place in daily practice.
Notes: This post was drafted with the assistance of AI tools and reviewed, edited, facted-checked and published by humans.
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A Gallup workforce survey conducted in 2025 found that employees who used artificial intelligence (AI) at work reported using it for information-related and idea-generation purposes. Among U.S. employees surveyed in the second quarter of 2025 who said they used AI at least yearly, 42% reported using it to consolidate information, while 41% said they used it to generate ideas. Another 36% reported using AI to support learning new things. Gallup noted that these reported uses did not change meaningfully from its initial measurement in the second quarter of 2024.
When asked about the types of AI tools they used in their role, more than six in ten AI-using employees reported using chatbots or virtual assistants. AI-powered editing and writing tools were the next most commonly reported, followed by AI coding assistants. Use of more specialized tools, including those designed for data science or analytics, was less common overall but more frequently reported by employees who used AI at work more often.
| AI Use | Percentage Selected |
|---|---|
| To consolidate information or data | 42% |
| To generate ideas | 41% |
| To learn new things | 36% |
| To automate basic tasks | 34% |
| To identify problems | 20% |
| To interact/transact with customers | 13% |
| To collaborate with coworkers | 11% |
| Other | 11% |
| To make predictions | 9% |
| To set up, operate, or monitor complex equipment or devices | 8% |
| AI Use | Percentage Selected |
|---|---|
| Chatbots or virtual assistants | 61% |
| AI writing and editing tools | 36% |
| AI coding assistants | 14% |
| Image, video, or audio generators | 13% |
| Data science or analytics tools | 13% |
| Task, scheduling, or project management tools | 13% |
| Meeting assistants or transcription tools | 12% |
| Presentation or slide deck tools | 10% |
| AI-powered search or research tools | 10% |
| Email or communication management tools | 9% |
| Knowledge or information management tools | 8% |
| Automation or robotic process automation (RPA) tools | 5% |
| Other | 4% |
Gallup also reported that in the third quarter of 2025, 45% of U.S. employees said they used AI at work at least a few times a year, while daily use remained limited to about 10% of the workforce.
When tools make it easier to learn, solve problems, or work more effectively, they earn their place in daily practice.
Notes: This post was drafted with the assistance of AI tools and reviewed, edited, facted-checked and published by humans.
Read next:
• Most Data Centers Are Located Outside Recommended Temperature Ranges
• Resolve to stop punching the clock: Why you might be able to change when and how long you work
