Meta’s subscription service, meant to offer peace of mind through verified status and direct account support, is turning into a source of frustration for thousands of users. Many who paid for Meta Verified say they’ve been locked out of their accounts with no clear reason, and no real help.
In recent months, users across Facebook, Instagram, and Facebook Groups have reported sudden account suspensions. Some had personal accounts. Others were running small businesses. What they had in common was the expectation that paying for verification would offer faster support and protection. Instead, they’ve found themselves stuck in automated loops, unable to reach a real person.
Some tried multiple appeals. A few submitted five or more tickets. The responses they got felt robotic. In several cases, chats were closed without resolution. Others were told they had violated community guidelines, even though there had been no prior warnings or signs of trouble. The appeals process didn’t clarify much, if anything.
Across social platforms, users are sharing what happened. Some lost years of photos, conversations, and community. Others lost business opportunities they’d spent months building. For many, the ban came just as they were launching something new, only to be shut out, with no timeline for a return.
Meta has only briefly acknowledged the issue. The company blamed a “technical error” for suspensions inside Facebook Groups, but it hasn’t explained why accounts on other platforms were affected. There’s a line on Instagram’s help site mentioning login issues, but it’s been there since spring with no updates. No public statement has addressed the broader problem.
That silence has pushed users to organize. On Reddit and other forums, people are trading advice, venting frustrations, and warning others. A petition demanding better support and account recovery has now passed 25,000 signatures. Some are exploring legal action, including the possibility of a class-action lawsuit.
There’s speculation that automated moderation tools or misfiring AI systems may be to blame. A few users say support agents mentioned malware or overloaded ticket queues. But those accounts are secondhand, and Meta hasn’t offered confirmation or comment.
A handful of people say they eventually got their accounts back, weeks or months after being banned. But for most, the wait continues. The lack of updates, and the failure of paid support to actually deliver help, has many wondering what they paid for in the first place.
Notes: This post was edited/created using GenAI tools. Image: DIW-Aigen.
H/T: TechCrunch.
Read next:
• Most Workers Prefer AI for Repetitive Tasks, But Startups Focus on Creative and Strategic Automation
• Where Do Facebook, YouTube, Instagram, and TikTok Stand in the 2025 News Landscape?
In recent months, users across Facebook, Instagram, and Facebook Groups have reported sudden account suspensions. Some had personal accounts. Others were running small businesses. What they had in common was the expectation that paying for verification would offer faster support and protection. Instead, they’ve found themselves stuck in automated loops, unable to reach a real person.
Some tried multiple appeals. A few submitted five or more tickets. The responses they got felt robotic. In several cases, chats were closed without resolution. Others were told they had violated community guidelines, even though there had been no prior warnings or signs of trouble. The appeals process didn’t clarify much, if anything.
Across social platforms, users are sharing what happened. Some lost years of photos, conversations, and community. Others lost business opportunities they’d spent months building. For many, the ban came just as they were launching something new, only to be shut out, with no timeline for a return.
Meta has only briefly acknowledged the issue. The company blamed a “technical error” for suspensions inside Facebook Groups, but it hasn’t explained why accounts on other platforms were affected. There’s a line on Instagram’s help site mentioning login issues, but it’s been there since spring with no updates. No public statement has addressed the broader problem.
That silence has pushed users to organize. On Reddit and other forums, people are trading advice, venting frustrations, and warning others. A petition demanding better support and account recovery has now passed 25,000 signatures. Some are exploring legal action, including the possibility of a class-action lawsuit.
There’s speculation that automated moderation tools or misfiring AI systems may be to blame. A few users say support agents mentioned malware or overloaded ticket queues. But those accounts are secondhand, and Meta hasn’t offered confirmation or comment.
A handful of people say they eventually got their accounts back, weeks or months after being banned. But for most, the wait continues. The lack of updates, and the failure of paid support to actually deliver help, has many wondering what they paid for in the first place.
Notes: This post was edited/created using GenAI tools. Image: DIW-Aigen.
H/T: TechCrunch.
Read next:
• Most Workers Prefer AI for Repetitive Tasks, But Startups Focus on Creative and Strategic Automation
• Where Do Facebook, YouTube, Instagram, and TikTok Stand in the 2025 News Landscape?
