Artificial intelligence has become a more familiar part of daily work life in the United States, with its use spreading quickly across offices and professional environments.
Over the past two years, the number of employees who say they use AI tools at least a few times each year has nearly doubled, rising from just over one-fifth of the workforce in 2023 to around two-fifths in 2025. Within that same period, the proportion of workers engaging with AI on a weekly basis has almost doubled as well, while daily use has quietly increased from four to eight percent over the past year alone.
The growth in AI use has been most visible in white-collar occupations, particularly in sectors such as technology, consulting, and financial services. In these industries, between one-third and one-half of employees now report using AI frequently in the course of their work. Among white-collar professionals more broadly, over one in four are now regular users of AI, a clear increase compared to the previous year.
Outside office-based roles, however, the picture has remained mostly unchanged. For those working in frontline jobs or production-related positions, regular use of AI has not followed the same trend. In fact, the percentage of these workers who report using AI a few times a week or more has remained flat, showing only a slight dip since 2023. The contrast between sectors where AI is being embraced and those where it remains largely unused suggests a growing divide in workplace technology exposure.
Among employees who manage other leaders or oversee larger teams, AI adoption appears to be advancing at a faster pace than among individual contributors. Roughly one in three of these senior leaders now report frequent AI use, which is about double the rate observed among non-managers. This suggests that those in strategic or supervisory roles may be more likely to explore or depend on AI-based tools in their decision-making processes.
Despite these shifts, most workers have not changed their outlook on the risk AI may pose to job security. The proportion of employees who believe it is likely that automation or AI will eliminate their position within the next five years remains consistent with previous years, holding steady at around fifteen percent. However, this figure rises slightly in some fields, particularly among those working in technology, retail, and finance, where around one in five anticipate that their roles could eventually be replaced.
Although more organisations are beginning to introduce AI into their operations, many have done so without offering clear guidance or structured support for their staff. While just under half of all employees now say that AI is being introduced into their workplace in some form, fewer than one in four say that their employer has provided a detailed strategy or communicated a clear plan about how AI should be used. Only three in ten say that their organisation has issued either broad guidelines or formal policies governing the use of AI tools. This means that many employees are encountering AI without knowing where it fits into the rules or priorities of their workplace.
When asked about the challenges surrounding the use of AI, employees most often point to confusion about its purpose or relevance. Even among those who regularly use AI at work, only a small proportion strongly agree that the tools they are given are genuinely helpful for the tasks they perform. For others, especially those without first-hand experience, the usefulness of AI remains unclear.
Where staff have used AI to support customer-facing tasks, feedback is more positive. Most workers with direct experience in this area say that AI has improved their interactions with customers. In contrast, those who have never used AI in this way are far less likely to believe it would make any difference, with fewer than one in five expecting a benefit.
Research indicates that a clearer sense of direction from leadership may be key to expanding AI use across the workplace. Employees who say their organisation has shared a detailed plan are significantly more likely to feel both comfortable and well-prepared to work with AI tools. In fact, those with this level of communication are several times more likely to describe themselves as confident users, compared with peers who have received no guidance.
If companies are serious about using AI more widely, it may not be enough to simply provide access to new tools. The evidence suggests that helping employees understand how AI fits into their role — and offering structured, practical support — is what makes the difference between curiosity and genuine adoption.
H/T: Gallup.
Read next: Researchers Link Browser Fingerprints to Ad Targeting, Undermining Online Privacy Promises
Over the past two years, the number of employees who say they use AI tools at least a few times each year has nearly doubled, rising from just over one-fifth of the workforce in 2023 to around two-fifths in 2025. Within that same period, the proportion of workers engaging with AI on a weekly basis has almost doubled as well, while daily use has quietly increased from four to eight percent over the past year alone.
The growth in AI use has been most visible in white-collar occupations, particularly in sectors such as technology, consulting, and financial services. In these industries, between one-third and one-half of employees now report using AI frequently in the course of their work. Among white-collar professionals more broadly, over one in four are now regular users of AI, a clear increase compared to the previous year.
Outside office-based roles, however, the picture has remained mostly unchanged. For those working in frontline jobs or production-related positions, regular use of AI has not followed the same trend. In fact, the percentage of these workers who report using AI a few times a week or more has remained flat, showing only a slight dip since 2023. The contrast between sectors where AI is being embraced and those where it remains largely unused suggests a growing divide in workplace technology exposure.
Among employees who manage other leaders or oversee larger teams, AI adoption appears to be advancing at a faster pace than among individual contributors. Roughly one in three of these senior leaders now report frequent AI use, which is about double the rate observed among non-managers. This suggests that those in strategic or supervisory roles may be more likely to explore or depend on AI-based tools in their decision-making processes.
Despite these shifts, most workers have not changed their outlook on the risk AI may pose to job security. The proportion of employees who believe it is likely that automation or AI will eliminate their position within the next five years remains consistent with previous years, holding steady at around fifteen percent. However, this figure rises slightly in some fields, particularly among those working in technology, retail, and finance, where around one in five anticipate that their roles could eventually be replaced.
Although more organisations are beginning to introduce AI into their operations, many have done so without offering clear guidance or structured support for their staff. While just under half of all employees now say that AI is being introduced into their workplace in some form, fewer than one in four say that their employer has provided a detailed strategy or communicated a clear plan about how AI should be used. Only three in ten say that their organisation has issued either broad guidelines or formal policies governing the use of AI tools. This means that many employees are encountering AI without knowing where it fits into the rules or priorities of their workplace.
When asked about the challenges surrounding the use of AI, employees most often point to confusion about its purpose or relevance. Even among those who regularly use AI at work, only a small proportion strongly agree that the tools they are given are genuinely helpful for the tasks they perform. For others, especially those without first-hand experience, the usefulness of AI remains unclear.
Where staff have used AI to support customer-facing tasks, feedback is more positive. Most workers with direct experience in this area say that AI has improved their interactions with customers. In contrast, those who have never used AI in this way are far less likely to believe it would make any difference, with fewer than one in five expecting a benefit.
Research indicates that a clearer sense of direction from leadership may be key to expanding AI use across the workplace. Employees who say their organisation has shared a detailed plan are significantly more likely to feel both comfortable and well-prepared to work with AI tools. In fact, those with this level of communication are several times more likely to describe themselves as confident users, compared with peers who have received no guidance.
If companies are serious about using AI more widely, it may not be enough to simply provide access to new tools. The evidence suggests that helping employees understand how AI fits into their role — and offering structured, practical support — is what makes the difference between curiosity and genuine adoption.
H/T: Gallup.
Read next: Researchers Link Browser Fingerprints to Ad Targeting, Undermining Online Privacy Promises
This comment has been removed by a blog administrator.
ReplyDelete