- The customer is always right even when he or she is wrong.
- You can make your customers happy by focusing on the experience instead of just the product.
- By making things convenient for your customers, such as a 365-day return policy, you will win their loyalty.
Connecting with your customers on an emotional level is important because if you do, they will be 300% more likely to recommend you. Or, better yet, they will be 44% less likely to shop around, and they will be 33% less sensitive when it comes to your price.quicksprout