Attracting a potential customer is hard enough. Grabbing their interest and retaining them is even more difficult. It’s important to design your site so that user frustration is kept to a minimum, thereby maximizing customer retention. Below are some examples of what not to do when designing your website.
![](https://1.bp.blogspot.com/-9BzLUpO9IeU/Wd3xVhrsrGI/AAAAAAABOkw/uHWse9Ezds8i812XIrhXPg8pSbKJpMoFwCKgBGAs/s0-rw/leaves-a-website.png)
H/T: kissmetrics
![](https://1.bp.blogspot.com/-9BzLUpO9IeU/Wd3xVhrsrGI/AAAAAAABOkw/uHWse9Ezds8i812XIrhXPg8pSbKJpMoFwCKgBGAs/s0-rw/leaves-a-website.png)
H/T: kissmetrics