How to (Properly) Launch a Twitter Account for Customer Service - #infographic
Your company must be prepared to interact with your customers on Twitter. Luckily, the 140-character platform has made it easy to have conversations with anyone who reaches out to your company. For example, you can have private conversations over direct message without the character count constraint. This means that when someone reaches out to your customer service team, you can quickly and easily respond with text, links, and photos to help them.