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Dec 10, 2014

Social Media Analytics Can’t Tell You How To Be A Customer-Centric Company - #infographic

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Social Media Analytics Can’t Tell You How To Be A Customer-Centric Company - #infographic
Social media analytics can't exactly tell you who your customers are, how to be a customer-centric company, and how to engage customers.

Brands on social media don't know it yet, but there is a gaping hole in the big data they are using to analyze customer behavior. The team at Vision critical identified five significant blind spots in social media analytics.

Take a look at this infographic and see what social media analytics can't tell you about your customers.
Small businesses can only become truly customer-centric when they fully understand their customers.

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