How To Use Visual Content And Social Media For Customer Service - #infographic

This infographic from TollFreeForwarding, visualizes how companies are using social media sites (especially YouTube, Instagram and Vine) to provide guidance to their customers, and looks at why visual customer service is important in the social age.

Perhaps more important the graphic explains seven tip for providing better visual customer service through social media:

1. keep pictures and videos of products up-to-date.

2. provide a steady delivery of valuable content.

3. Be creative and make an impression with your social content.

4. Create a platform for customers to contact you.

5. Engage and build relationships with your customers.

6. Enable your most loyal fans to respond to customer queries, as well.

7. Stay Committed to answering customer questions.

Here's the full infographic.

Social customer service was ranked one of the top 6 customer service trends of 2014 - infographic